Regulations

  1. Reservations can only be made by phone, e-mail or online reservation system available on the website.
  2. The reservation is guaranteed by the payment of a fixed deposit.
  3. After making a reservation, the Guest is obliged to pay a deposit of 30% of the value of the entire stay.
  4. The deposit is not refunded in case of cancellation.
  5. The fee for the entire period of the declared stay must be paid once on the day of arrival.
    The settlement is made in cash.
    In the event of a shortened stay, the amount is non-refundable.
  6. The price does not include insurance.
  7. Online reservations are handled by the Przelewy24 reservation system.
  8. Supported payment methods:
    1. payment card – Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro,
    2. fast online transfer – fast payments from banks available on the Polish market,
    3. BLIK
  1. After making an online reservation, the Guest receives an e-mail with an attached link to online payment (płatności24) and the number of the account to which the money should be transferred (traditional transfer).
  2. The owner reserves the right to charge a deposit.
  3. The property is strictly non-smoking.
  4. Quiet hours are from 22:00 to 06:00.
  5. Check-in starts on the day of arrival at 16:00 and ends at 10:00 on the day of departure.
  6. Check-in and check-out takes place in the presence of the Landlord.
    Please notify the owner of your arrival and departure times in advance.
  7. Guests are obliged in particular to:
    – maintain order and cleanliness in the rooms on their own,
    – use the equipment located in the facility in a way that does not cause damage or deterioration of their condition.
  8. Guests are financially responsible in the event of any damage or in the event of loss of any items.
    The Guest will be charged PLN 100 for the lost key.
  9. Due to fire safety, it is forbidden to use heaters, electric irons and other similar devices that are not part of the equipment in the rooms, as well as it is forbidden to COMPLETELY SMOKE TOBACCO AND OTHER FRAGRANCES and use open fire (the penalty is 5000 PLN each time).
  10. All personal belongings in the facility are the responsibility of the Guest Rental.
    Personal belongings left by the departing Guest in the room will be sent to the address indicated by the Guest and at the Guest’s expense.
  11. Due to the responsibility of the guardians for the safety and for all the consequences of their children’s actions, the owner of the facility asks for increased care for them.
    Guardians are responsible for the safety of children staying on the premises.
  12. In the event of a serious violation of the provisions of the Regulations, the Landlord is entitled to unilaterally shorten the period of the Guests’ stay and order them to leave the Cottage immediately.
  13. In the event of shortening the stay on the terms specified in the above-mentioned point, the fee for the stay is not refundable.
  14. Starting the stay is tantamount to accepting these regulations by the Guest.

Complaint Procedure

  1. For the purposes of this procedure, the “Client” is considered to be a consumer within the meaning of the Act of 23 April 1964.
    Civil Code (Journal of Laws of 2014, item 121) using the services provided by OknonaKarkonosze, submitting a Complaint.
  2. For the purposes of this procedure, a “Complaint” shall be deemed to be a statement of the Client made in writing or sent by e-mail (regardless of the name/title of the letter) addressed to OknonaKarkonosze, which concerns the infringement of the Client’s rights arising in connection with the use of the services offered by OknonaKarkonosze.
    The Complaint should contain data allowing for unambiguous identification of the Client, as well as data enabling contact with the Client and the subject of the Complaint (a detailed description of the Client’s objections).
  3. Complaints in writing should be sent to the following address: BB Sp.
    z o.o. ul. Matejki 14, 58-580 Szklarska Poreba or to lodge in OknoaKarkonosze.
    Complaints in electronic form should be sent to the following e-mail address: kontakt@oknonakarkonosze.pl
  4. The Client should submit the Complaint as soon as possible after receiving information about the occurrence of the circumstances raising objections, in order to consider the Complaint fairly and effectively.
  5. OknonaKarkonosze after receiving the Complaint will take action to consider the Complaint.
    An authorized employee has the right to contact the Client in cases requiring establishing the facts with the Client’s participation or obtaining additional information necessary for the proper consideration of the Complaint.
  6. Complaints are handled in writing (or in the form of an e-mail in response to a Complaint sent in this way).
  7. The response to the Complaint will include:
    1. factual and legal justification, unless the nature of the allegations raised does not require it,
    2. information on the reported problem, indicating the relevant parts of the contract or regulations in force at the facility, unless the nature of the allegations does not require it,
    3. Designation of the person giving the answer.
  8. Responding to the Complaint submitted by the Client should take place as soon as possible, but not longer than 14 days from the receipt of the Complaint.
  9. The decision to pay compensation to the Client or to refund the funds must always be approved by OknonaKarkonosze.
  10. The payment of the financial claim or other compensation to the Client shall be carried out immediately, but not later than 30 days from the date of accepting the Complaint, on the basis of the decision of OknonaKarkonosze.
  11. The Client retains the right to bring an action regarding the Complaint before a common court, in accordance with the applicable law.

Processing of personal data

Personal data will be processed in order to carry out the booking process, explain the circumstances of a possible violation of the Regulations or applicable law, and consider possible complaints.

According to Art.
13 sec.
1 and paragraph.
Article 2 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR), we inform you that:

The administrator of personal data obtained in the booking process within the meaning of the applicable provisions of generally applicable law, is “OknonaKarkonosze”, NIP: 6112810405, BB Sp. z o.o. ul. Matejki 14, 58-580 Szklarska Poreba

Personal data

  1. For the purposes of the reservation process / issuing a sales document, the Guest’s personal data is collected.
    Providing personal data is voluntary, but necessary to carry out the booking process.
  2. The Guest has the right to access the content of their personal data, the right to rectify and delete them, as well as the right to limit their processing.
  3. Optional consent of the Guest to the processing of data for marketing purposes requires checking the appropriate checkbox in the booking process.

    This consent can be withdrawn by sending an appropriate message to the e-mail address

Administrator’s obligations

  1. The Administrator ensures that the Guest’s personal data is not made available to third parties and in this respect will take the necessary measures and ensure the use of its knowledge and experience in order to implement the said assurance.
  2. The Administrator reserves the right to make personal data available to authorized entities (Subprocessors) and in cases provided for by the provisions of generally applicable law.
    In particular, this applies to entities such as: online payment systems and reception software.
  3. The Administrator is obliged to maintain the secrecy and confidentiality of information obtained in order to carry out the booking process.
    The commitment will remain in force indefinitely.

Final provisions

The Administrator is entitled to make changes to the provisions of the Terms and Conditions at any time and depending on its own decision.
In particular, it may amend the provisions of these Terms and Conditions in the event of:

  1. the need to adapt the Terms and Conditions to the mandatory provisions or to changes in the law affecting the content of the Terms and Conditions;
  2. the need to adapt the Terms and Conditions to a recommendation, interpretation, ruling, decision or decision of a public authority or a court ruling affecting the content of the Terms and Conditions;